Support
How can we help?
Answers for members and space admins — how vaults work, how coins flow, what happens when you change tiers, and what to do when something's stuck.
Getting started
Download, create your identity, verify your Passport, pick your first space.
12 articlesIdentity & Vault
How the Secure Vault works, what data it holds, how queries and consent work.
18 articlesCoins & Wallet
Monthly allotments, purchased coins, cash wallet, transaction history, refunds.
14 articlesSpaces & Membership
Joining, leaving, muting, blocking, and what happens when a space is deleted.
22 articlesFor space admins
Roles, feeds, post classes, customization, moderation, tier upgrades.
34 articlesPrivacy & Safety
Data requests, blocking, reporting, the Consumer Badge Vault log, exports.
16 articlesBilling
Subscriptions, tier changes, coin purchases, refunds, EPP status.
9 articlesTroubleshooting
Install problems, vault lockout recovery, sync issues, app crashes.
11 articlesPopular articles
The ones members ask about most.
How does the Secure Vault actually work?
A plain-language walkthrough of the hardware encryption, the query protocol, and what the server sees.
Do my coins reset at the end of the month?
Monthly allotment coins reset on the first of each billing cycle. Purchased coins never reset.
I lost my phone — how do I recover my vault?
Your options depend on whether you enabled vault backup. Full recovery steps with and without backup.
How do I upgrade or downgrade my space?
From your space settings. Upgrades apply immediately; downgrades take effect at cycle end.
How do I export all my data?
Settings → Privacy → Export. You receive a signed bundle with posts, media, badges, coin history.
Still stuck?
Can't find what you need? Reach us directly — support questions are routed to the right team based on what you tell us.